Privacy Policy

Our clinic is committed to safeguarding our patients’ information. This policy outlines why, when, and how we disclose your information. All staff members who handle your personal information are trained in its appropriate use and protection.

Contact Information

We collect information such as your name, home address, telephone number(s), and email address for various purposes, including:

• Opening and updating your patient file
• Invoicing and collecting payment for dental services, processing credit card payments, and pre-authorised insurance claims
• Sending correspondence for further examination or treatment
• Communicating updates about our clinic
• Coordinating with your general practitioner

Medical/Dental History

We collect information about your physical and mental health, family history, and dental history to help diagnose dental conditions and provide appropriate treatment. This information may be disclosed:

• To third-party healthcare providers or insurance companies for treatment reimbursement
• To other health/dental care providers, with your consent, for second opinions or referrals for additional/alternative treatment

We will not supply your insurer with confidential medical history without your consent. We will forward the information to you for review if such a request is made. We will contact you for permission to release the information for unusual requests and advise if such is inappropriate.

Financial Information

We may collect and disclose information to facilitate payment for treatment.

Future Use

If considering selling the practice, qualified potential purchasers may be granted access to information as part of the due diligence process. We will take the necessary steps to ensure future purchasers protect any personal information we have.

Regulatory

Our external team that oversees our clinic regulates all professionals in the area and reserves the right to inspect our records and interview our staff as part of their regulatory function.

Consent

By engaging with this website, you authorise and consent to collect, use, and disclose any information submitted through our website, phone conversations, or office visits. You may withdraw your consent for using or disclosing your personal information, and we will explain the ramifications and process.

We understand the importance of protecting your personal information. If you have any questions, please get in touch with our clinic’s Privacy Officer.